Terms and Conditions

Amber's Bell Tent Camping, also referred to as “Amber's Bell Tents” or "Ambers", "the company” or “us”) reserves the right to change this website, including prices, and terms and conditions, without notice.

We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate, violent or aggressive behaviour, dangerous weather or site conditions)

 

Use of the Amber's Bell Tents Camping website constitutes acceptance of the company’s Terms and Conditions. We will always ask you to read the terms and conditions before confirming your stay, and by placing a deposit you confirm you have done so.

Privacy

Your contact and personal details may be kept by us for future mailings and news. You may opt out of receiving emails at any time by contacting us.

 

We will not pass on or sell your details to any third parties. Click here to read our full privacy policy.

Booking

A 30% deposit will be taken on booking, with the remaining balance payable 8 weeks before the start date of your stay.  If you are booking within 8 weeks, then full payment will be taken. A booking confirmation will be sent out to you as soon as the booking is received.  

 

You will receive daily payment reminders with a link to the booking portal the week running up to the 8 week cut off.  If balance payments are not received within 10 days of that 60 day cut off, then ABTC have the right to withdraw the booking and withhold the deposit.  

At the point of booking & paying a deposit you are deemed to have accepted our terms and conditions, your holiday is considered confirmed and the following cancellation policy comes into effect.  

Cancellation

Deposits are non refundable.

 

If you cancel your booking within 8 weeks of your stay, 100% of your booking cost will be retained by ABTC. In this event you can move your stay to an alternative date and a £35 administration fee will be added to your booking.

Changes to your booking cannot be made within 14 days of your stay. If you need to cancel during this 2 week period, we will try to resell your dates but cannot guarantee a full refund

It is your responsibility to ensure you have appropriate insurance. We strongly recommend that you do.

Group Bookings and Venue Hire

When a site is booked exclusively for a gathering, the booking is for the entire site.  The booking cannot be broken down into individual units if single parties can't make it.  For example, if a 10 tent site is booked and only 9 families can make it, there will be no refunds / cancellations / rebooking for the 10th tent.  The site is closed for any other business during venue hires, so re-selling single tents alongside a big group is not possible.  

Also - Lead bookers are responsible for disseminating the appropriate information to their guests that we send them.  Booking info, arrival and site info, terms and conditions need to all be forwarded to their guests to ensure all members of the party are fully aware of the nature of the campsite, the facilities, the grounds, the service we offer and any appropriate clothing and footwear they will require.

 

Administration charge - Booking changes.  

Any changes to your booking need to be made within 8 weeks of your stay.  Please make sure you have the correct number of people in tents etc to enable us to order the correct linen and provisions for you all.

 

There will be an administration charge of £35 for amendments to your booking arrangements.

Site Rules

Amber's Bell Tent Camping are family friendly, peaceful and tranquil campsites set in the stunning UK countryside, and as such are surrounded by wildlife such as Barn Owls, Otters, Dragonflys, Sheep and many more. As such we ask that all guests of Ambers respect the grounds and countryside we are located in. No cars are allowed on the main camping fields but you will be able to park in the adjacent car parks. Wheelbarrows will be provided to help you move you belongings to your tent. Fires are allowed on site in designated areas outside of your tents. We would ask you to refrain from firework displays and the use of chinese lanterns as these pose a risk to wildlife.

 

Generally all sites  operate a low noise policy after 10:00pm and would appreciate your compliance in this matter. Venue hire may differ.

 

Before lighting any fires on site, guests must read the terms of use and health and safety implications and take full responsibility for their safe and proper usage. Full instructions for the use of the in tent stoves, fire pits, pizza oven and wood fired sauna can be found in your welcome pack which will be emailed to you before your stay, or can be found in the downloads section of this website.

 

Damages

Please inform us during your stay of any accidental damage, so we can identify it as not malicious and replace it for you.  We will do our best to replace damaged items during your stay with us.  We are now operating a charge system for soiled linens as follows.  You can leave cash in the honesty boxes on the sites or get in touch once you leave.  

 

Change of sheets - £10

Soiled duvet - £15

Soiled bedspread - £25

 

Arrival and Departure Times

Tents are generally ready by 4pm so we ask for arrivals after this time. Guests are requested to vacate their tents by 10.00am on day of departure.

Your safety during your stay.

ABTC are back to nature campsites and as such there are natural hazards, such as ponds, tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces. Throughout the year, your tent, although cosy and dry, may also become home for the short term to some of our other residents such as insects, spiders, frogs, mice etc. Please remember they were here first and be kind to them.

 

By booking you agree to be responsible for your children and any dependants of children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tents, such as regarding litter, fire, noise after 10.00pm.

 

Anything you bring to the campsites or wider woodland and any damage or loss to your possessions is at your own risk.  ABTC accepts no responsibility from any loss or injury arising from being on the campsites or wider woodlands, coast etc. By booking, and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland. (For example, the woodland may contain deadly poisonous mushrooms, toadstools, and fungi.) .

 

Camping in Britain can mean unpredictable weather. Whilst we supply certain facilities and equipment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. ABTC cannot be held responsible for poor weather conditions during your stay.

 

Please always read the safety sections of the download pack before your stay.  If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by using the contact form.

Any aggressive or violent behaviour towards Amber's Bell Tent Camping staff or it's customers will result in you being asked to leave the site immediately. If this behaviour continues, relevant authorities will be involved.

Extras and Add On's

Guests using any partner companies for services such as bike hire, catering etc are bound by the terms and conditions of those companies, and use of those services will be covered by the external organisations or partner companies public liability insurance. ABTC takes no responsibility for the service or conduct of partner companies.

Customer Complaints

In the first instance of a complaint, please contact a member of staff at the campsite so they can try and resolve your problem as soon as possible.  If you could please give us the chance to rectify any criticism before publishing a public response online that would be most helpful.  Send any through to ambersbelltents@hotmail.co.uk. Thank. you.