Terms and Conditions
Amber's Bell Tent Camping, also referred to as “Amber's Bell Tents” or "Ambers", "the company” or “us”) reserves the right to change this website, including prices, and terms and conditions, without notice.
We also reserve the right to refuse entry to the campsite, cancel bookings, or instruct people to leave the campsite, for any reason (for example due to inappropriate, violent or aggressive behaviour, dangerous weather or site conditions)
Use of the Amber's Bell Tents Camping website constitutes acceptance of the company’s Terms and Conditions. We will always ask you to read the terms and conditions before confirming your stay, and by placing a deposit you confirm you have done so.
Your contact and personal details may be kept by us for future mailings and news. You may opt out of receiving emails at any time by contacting us.
We will not pass on or sell your details to any third parties.
To secure your booking full payment must be made upon booking. Confirmation of the booking will be sent after full payment, has been received.
Until full payment is recieved Amber's reserves the right to re-let the tents.
The person booking, where they are booking on behalf of other people, is responsible for disseminating the appropriate information to those persons that we send them. For example, these Terms and Conditions, directions, and to ensure all members of the party are fully aware of the nature of the campsite, the facilities, the grounds, the service we offer and any appropriate clothing and footwear they will require.
Bookings are non refundable. They can be held over to a non peak date, subject to availability, later in the year or following year.
If you change to another date for which a higher sum is charged, you will need to pay the difference at the time of change.
Any cancellation or change must be confirmed by email, by the person who made the booking.
Amber's Bell Tent Camping cannot be held responsible for cancellations due to natural disasters, acts of god or national emergencies. In the case of such cancellations we will work with customers to reschedule bookings to a mutually acceptable time.
We strongly advise visitors to take out full holiday insurance to cover cancellations, public liability, personal belongings, loss etc.
COVID 19 Cancellations
The coronavirus outbreak is a force majeure event and one that could not have been predicted. We are currently under forced closure due to the lockdown and cannot be certain when we will permitted to reopen. We are comitted to honoring all existing bookings and would ask guests to work with us to reschedule any existing 2020 bookings. In line with this we will be allowing existing guests to move 2020 bookings to any point until the end of the 2021 season. We would ask customers to take into account that these measures represent a financial loss for us, but it is a loss we are prepared to bear for the sake of our customers.
Amber's Bell Tent Camping are family friendly, peaceful and tranquil campsites set in the stunning grounds of Mannington Hall, Wiveton Hall, Bells Farm, Hopton Court Estate and Hoveton Estate and as such are surrounded by wildlife such as Barn Owls, Otters, Dragonflys, Sheep and many more. As such we ask that all guests of Ambers respect the grounds and countryside we are located in. No cars are allowed on the main camping fields but you will be able to park in the adjacent car parks. Wheelbarrows will be provided to help you move you belongings to your tent. Fires are allowed on site in designated areas outside of your tents. We would ask you to refrain from firework displays and the use of chinese lanterns as these pose a risk to wildlife.
Amber's operate a low noise policy after 10:00pm, and would appreciate your compliance in this matter.
Please inform us during your stay of any accidental damage, so we can identify it as not malicious and replace it for you.
For any booking made by staff on your behalf on the booking system, or any other way, that you have requested or agreed (and in coming to the camp it is deemed you had requested or agreed) it is deemed that in so doing and coming to the camp, you accept the terms and conditions.
Any aggressive or violent behaviour towards Amber's Bell Tent Camping staff or it's customers will result in you being asked to leave the site immediately. If this behaviour continues, relevant authorities will be involved.
Arrival and Departure Times
Tents are generally ready by 3pm so we ask for arrivals after this time. Please let us know your estimated time of arrival. We will make every effort to greet you on arrival, but in the event we are called away all guests will be provided by email with a map of the site showing you how to find your tent and the facilities. In this event we will make every effort to greet you asap.
Guests are requested to vacate their tents by 11.00am on day of departure.
Your visit to the Campsite and grounds
Guests and visitors agree to be considerate tenants and to take good care of the tents and facilities during their stay. Guests and visitors agree not to act in any way which would cause disturbance to other guests. No pets are allowed at the campsite (due to wildlife and conservation). Should any facilities, equipment, or inventory, be damaged wilfully, as a result of inappropriate usage or behaviour, or a as a direct result of failing to respond to instructions from staff you will be held responsible for the cost of repair or replacement of that item. The company cannot accept responsibility from any loss, damage, or expense arising from industrial action, terrorist activity, adverse weather conditions or any other event outside the control of the company.
Amber's are back to nature campsites and as such there are natural hazards, such as ponds, tree roots, poisonous plants, and extremely limited lighting after dark, and depending upon weather conditions, cold, wet and slippery surfaces. Throughout the year, your tent, although cosy and dry, may also become home for the short term to some of our other residents such as insects, spiders, frogs, mice etc. Please remember they were here first and be kind to them.
By booking you agree to be responsible for your children and any dependants of children you are in charge of, and your own welfare and to take all reasonable precautions against personal injury, injury to others and damage to the woodland, facilities and tents, such as regarding litter, fire, noise after 10.00pm.
Anything you bring to the campsites or wider woodland and any damage or loss to your possessions is at your own risk. Candles and tea lights are for use outside of the tents and must be within the candle holders and containers when alight. The Company accepts no responsibility from any loss or injury arising from being on the campsites or wider woodlands, coast etc. By booking, and acknowledging these Terms and Conditions, you are aware of the risks, hazards, and dangers of personal injury in entering the campsite and woodland. (For example, the woodland may contain deadly poisonous mushrooms, toadstools, and fungi.) .
Camping in Britain can mean unpredictable weather. Whilst we supply certain facilities and equipment, it is still camping and you are responsible for your own well being and comfort regarding appropriate clothing and footwear etc. Be aware the tents are cotton canvas and in prolonged and heavy rain the tents may leak. Amber's Bell Tents Camping cannot be held responsible for poor weather conditions during your stay.
If you have any questions about your stay and require more information prior to arrival than is published on the website, please do not hesitate to contact us by using the contact form.
Health and Safety
We want you to enjoy your time at Amber's Bell Tents Camping. On arrival you will find an information pack in your tent containing safety information as well as lots of maps, leaflets and tips for things to do on your stay! If you want to use the sauna or pizza oven on your stay, a member of staff will happily give you a full induction for the required facility.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us by email at email@example.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to firstname.lastname@example.org
Guests using any partner companies for services such as bike hire, catering etc are bound by the terms and conditions of those companies.
In the first instance of a complaint, please tell a member of staff at the campsite so we can resolve your problem.
Please address any correspondence regarding complaints to;
Ambers Bell Tent Camping
Please note, complaints received after your stay cannot be reliably investigated and therefore are most difficult to resolve. Also bringing any issues to our attention allows staff to seek to remedy it as quickly as possible and lessen any adverse impact on your stay.